Artificial Intelligence in public services

This report presents the first structured mapping of the use and impact of AI in public services in Europe and discusses implications for the governance "with and of" AI in a rapidly evolving global landscape.

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This report presents the results of the first exploratory mapping of the use of AI in public services in the EU, which contributes to landscaping the current state of the art in the field, and provides an overview of Member States' efforts to adopt AI-enabled innovations in their government operations.

The evidence gathered shows a growing interest in the use of AI to support the re-design of internal processes of public administrations and policy-making mechanisms, to improve the quality of public services and engagement with citizens. Indeed, when used in a responsible way, the combination of new, large data sources with advanced machine learning algorithms can radically improve the operating methods of the public sector, paving the way to pro-active public service delivery models.

To address the need of better understanding the implications of AI use in public services, the report outlines a proposal for developing a methodological framework for an impact assessment that lays the foundations of a future road-mapping of AI in public services throughout EU Member States at different levels of governance, according to a public value perspective.

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AI in the public sector and public services survey 

or alternatively, provide feedback on the report via the

AI Watch Report feedback form 

or contact us at EC-AI-WATCH@ec.europa.eu indicating AI Watch - Artificial Intelligence in public services in the subject.