Context
Consumers' reluctance to consider switching providers is a problem in certain markets for financial products.
For example, once people have signed a mortgage, they rarely re-check a few years later whether another bank can offer them a better deal. If consumers don’t keep searching for the lowest price and the highest quality, competition among firms will be weak – and so will any benefit to consumers that could derive from it.
Making it easier for consumers to switch to more advantageous financial services is one of the goals of the European Commission’s Consumer Financial Services Action Plan.
Goals
The project aims to explore the reasons why consumers don’t switch between payment accounts and mortgages, and to test possible behavioural remedies for this. These include:
- providing a tool for comparing financial service providers
- reminding consumers of the benefits (and disadvantages) of switching providers
- providing personalised advice on switching
Methods
The project uses the following methods:
- a literature review, covering the policy context, behavioural barriers to switching, and an overview of possible remedies,
- 2 lab experiments, focusing on the market for current accounts
- 2 online experiments, focusing on the mortgages market.
Expected outcomes
The results of this study are expected to contribute to goals of the Consumer Financial Services Action Plan.
More information
Project ID | BIs-Switch |
Coordinators | Ginevra MARANDOLA |
Participants | Joana SOUSA LOURENCO Antonios PROESTAKIS René VAN BAVEL |
Geographic coverage | PolandGermanySpain |
Originally Published | 15 Sep 2020 |
Knowledge service | Metadata | Behavioural insights | Behavioural insights for consumer protectionBehavioural insights for finance |
Digital Europa Thesaurus (DET) | consumer behaviourfinancial market |
Recommended reading
Share this page