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Knowledge service topics Behavioural insights for finance Knowledge service Behavioural insights
PUBLICATION | 30 November 2020
The ability and willingness of consumers to switch products and services is central to well-functioning markets. Relatively ‘low’ rates of switching in the retail financial services and products sector has long...
PUBLICATION | 1 December 2012
The aim of this study was to investigate whether different (information-based) EU policy measures would help to improve transparency and comparability of bank fees, thereby increasing the willingness...