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Knowledge4Policy
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Competence Centre on Behavioural Insights

We support policymaking with evidence on human behaviour

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Knowledge service topics Behavioural insights for finance Behavioural insights for health Behavioural insights for tax policy Knowledge service Behavioural insights
PUBLICATION | 30 November 2020
The ability and willingness of consumers to switch products and services is central to well-functioning markets. Relatively ‘low’ rates of switching in the retail financial services and products sector has long...